Consumer Advice: Please be aware that our product warranty only applies when purchased from an authorized Quinny retailer. You may find a list of authorized retailers on the Quinny website. The origin of products not purchased through an authorized retailer is unknown and could be counterfeit - opened box - used - damaged etc. We cannot support products which have an unknown origin as we cannot verify the handling or condition of such merchandise. Fulfillment by Amazon or any third party does not guaranty you are purchasing from an authorized retailer.  We maintain a strong network of authorized retailers to ensure you are purchasing safe and complete products. Pricing which is inconsistent with the majority of retailers is a strong indication that the retailer is not authorized as we have a consistent price offering across all authorized retailers. If you are unsure of the authorization status of a retailer you are considering purchase from - you can check our website or call our customer service department.